SCALE user guide

Student troubleshooting

Resolve common joining, profile, decision, and result problems.

I cannot join

Confirm you used the instructor's current invitation and signed in with the email expected by the roster. Ask the instructor to check the classroom join policy, roster entry, and seat availability.

I see the wrong classroom

Use the classroom switcher and confirm the class name before continuing. If the class is missing, the enrollment may not be complete.

I cannot create a profile

Make sure the classroom is active, a profile type is available, and every required field is complete. If a profile already exists, open it instead of creating another.

I cannot submit

Check that the challenge is open, the deadline has not passed, all required questions are answered, and you have not already submitted.

My results are missing

The challenge may still be calculating, your individual result may not be ready, or the instructor may not have released feedback. The dashboard status tells you which stage is current.

Something looks wrong

Take note of the classroom, challenge, visible status, and the action you attempted. Share that information with your instructor. Do not send passwords, payment information, or another student's data.